Elder Abuse Prevention and Response Policy

Elder Abuse Prevention and Response Policy

Our Commitment

Everyone has the right to live free from abuse, neglect and exploitation. This is a fundamental human right and a core expectation within our communities.

At Vasey Housing Association, we are committed to providing a safe, respectful and inclusive environment where all residents are treated with dignity and feel supported in their homes.

We have a zero-tolerance approach to elder abuse and are committed to preventing harm and responding promptly to any concerns.

Understanding Elder Abuse

Elder abuse is any act, or failure to act, that causes harm, distress, or loss to an older person. It can occur in any setting, including community housing environments, and is often underreported.

Elder abuse may include:

  • Physical abuse – causing injury or harm
  • Emotional or psychological abuse – intimidation, threats, or humiliation
  • Financial abuse – misuse or theft of money, property, or assets
  • Neglect – failure to provide necessary care or support
  • Social abuse – isolation or preventing participation in community life

Our Principles

We are guided by the following principles:

  • Safety – Every resident has the right to feel safe in their home
  • Respect and dignity – All individuals are treated fairly and with compassion
  • Independence and choice – Residents are supported to make their own decisions
  • Speaking up – Concerns are encouraged and addressed without fear
  • Accountability – All reports are acted on appropriately and transparently

Speaking Up About Concerns

Everyone has a role to play in keeping our community safe.

If you see, hear, or feel that something is not right, it is important to speak up. Raising concerns early helps prevent harm and ensures issues are addressed quickly.

Concerns can be raised by:

  • Residents
  • Family members or visitors
  • Staff or volunteers
  • Contractors or service providers

Reports can be made to:

  • Your Village Manager
  • Vasey Head Office
  • A trusted staff member

Concerns can be raised confidentially, and every report will be taken seriously.

Resident Rights

All residents living in Vasey communities have the right to:

  • Feel safe and respected in their home
  • Live free from abuse, neglect and exploitation
  • Be heard and taken seriously
  • Raise concerns without fear of reprisal
  • Participate in their community and maintain social connections

Prevention

We take proactive steps to prevent elder abuse by:

  • Promoting a culture of respect, inclusion and awareness
  • Providing staff training on recognising and responding to abuse
  • Encouraging open communication and early reporting
  • Maintaining clear policies, rules, and expectations
  • Monitoring common areas and community interactions

Responding to Concerns

When a concern is raised, Vasey will:

  • Act to ensure the immediate safety and wellbeing of those involved
  • Listen respectfully and document the concern
  • Assess the situation and determine appropriate action
  • Involve external services or authorities where required
  • Provide support to the affected person

Actions may include:

  • Intervention or mediation
  • Referral to external support services
  • Changes to support arrangements or tenancy conditions
  • Reporting to Police or relevant authorities if required

Responsibilities

Vasey Housing Association

  • Provide a safe and supportive living environment
  • Respond promptly to all concerns
  • Maintain clear policies and procedures
  • Ensure staff awareness and training

Staff

  • Act with respect, professionalism and integrity
  • Recognise and report concerns
  • Follow all policies and procedures

Residents and Visitors

  • Treat others with respect
  • Contribute to a safe and inclusive community
  • Report any concerns about safety or wellbeing

Privacy and Confidentiality

All concerns are managed sensitively and in line with privacy obligations. Information will only be shared where necessary to ensure safety and appropriate action.

Continuous Improvement

Vasey is committed to regularly reviewing its policies, training, and practices to ensure we continue to provide safe, respectful, and supportive communities.

Need Help or Support?

If you are concerned about your safety or the safety of someone else:

  • Speak to your Village Manager
  • Contact Vasey Head Office (02) 9299 3951
  • In an emergency, call 000

External support is also available through services such as the NSW Ageing and Disability Abuse Helpline.

Our Commitment in Practice

Protecting the safety, dignity and wellbeing of older people is both a moral and organisational responsibility.

At Vasey, we are committed to ensuring every resident feels safe, respected, heard, and supported — and that concerns are addressed promptly and appropriately.